Question 1

What plumbing services do you offer?

Accepted Answer

We provide general plumbing, leak detection, drain unblocking, burst geyser repairs, geyser replacements, and all plumbing work related to bathroom or kitchen renovations.

Question 2

Do you offer same-day service?

Accepted Answer

Yes, most jobs are booked and completed on the same day contact is made.

Question 3

Do you unblock drains?

Accepted Answer

Yes, we unblock all indoor and outdoor drains, including kitchen sinks, basins, baths, showers, toilets, washing machine drains, floor drains, stormwater drains, gully drains, trench drains, gutter downpipes, and main sewer lines.

Question 4

Do you handle bathroom or kitchen renovations?

Accepted Answer

Yes, we handle all plumbing work involved in renovations, including pipework and fixture installations.

Question 5

Can you help me choose the right fixtures or geyser for my home?

Accepted Answer

Absolutely. We assess your setup and recommend the best fixtures or geyser for your home.

Question 6

Do you offer emergency plumbing services?

Accepted Answer

Yes, we operate 24/7, 7 days a week.

Question 7

How quickly can you respond to a call-out?

Accepted Answer

We typically respond within 10 to 60 minutes, depending on your location.

Question 8

How can I reach you after hours?

Accepted Answer

Call +27 21 330 5781 and a real person will answer at any time.

Question 9

Will I speak to a real person when I call Dekker Plumbing?

Accepted Answer

Yes, every call is answered by a real person ready to assist.

Question 10

Do you charge a call-out fee?

Accepted Answer

We charge an hourly rate for work done in Stellenbosch and Paarl. Jobs outside these areas include a non-waivable travel fee.

Question 11

Do you charge extra for weekend or after-hours jobs?

Accepted Answer

Yes, after-hours and weekend work carries an additional charge.

Question 12

Can I get a quote over WhatsApp?

Accepted Answer

We can provide an estimate if you send clear photos and a detailed description. Our WhatsApp number is 072 562 8541.

Question 13

Do you provide quotes before starting work?

Accepted Answer

Yes, we assess the job on-site and provide a written quote before work begins.

Question 14

Can you fix leaks the same day you find them?

Accepted Answer

Yes, in about 90% of cases, leaks are repaired on the same day.

Question 15

How do I know if I have a hidden leak?

Accepted Answer

Common signs include high water bills, damp or mouldy walls, low water pressure, or a musty smell. We use advanced tools to locate leaks with minimal damage.

Question 16

How much does leak detection cost?

Accepted Answer

Leak detection typically falls between R1600 ex VAT and R4800 ex VAT, depending on the job. This is not a guaranteed price since leak location times vary. We advise clients to contact their insurance provider for cover information.

Question 17

What should I do if my geyser bursts?

Accepted Answer

Turn off your main water supply and the geyser’s power at the DB board. Open a hot tap to relieve pressure, protect valuables, mop up water, take photos for insurance, and call us to repair or replace the geyser.

Question 18

Are your plumbers qualified and insured?

Accepted Answer

Yes, all our plumbers are qualified, insured, and certified to issue Certificates of Compliance (COCs).

Question 19

Do you guarantee your workmanship?

Accepted Answer

Yes, we provide an 18-month workmanship warranty.

Question 20

Do you clean up after the job?

Accepted Answer

Yes, we follow strict cleanliness guidelines and encourage clients to inform us if anything is overlooked.

Question 21

Which areas do you service?

Accepted Answer

We cover Paarl, Stellenbosch, Franschhoek, Somerset West, Wellington, and surrounding estates.

Question 22

How soon can a plumber arrive in Stellenbosch?

Accepted Answer

In most cases, within 15 minutes, depending on traffic and your exact location.

Question 23

Do you assist with insurance claim reports?

Accepted Answer

Yes, we prepare detailed plumbing reports required for insurance claims.

Frequently Asked Questions

What plumbing services do you offer?

Do you handle bathroom or kitchen renovations?

Do you unblock drains?

Do you offer same-day service?

Can you help me choose the right fixtures or geyser for my home?